PLACING ORDERS – Call our customer service phone (316) 686-9785 during normal business hours. . You may use email – sales@celestaire.com, internet online ordering- https://www.celestaire.com, or the postal system. For technical advice, please use our customer service phone number, (316) 686-9785.
PAYMENT TERMS – Payment accepted by check or money order payable in US dollars only. Visa, Master Card, American Express and Discover Card welcomed.
SHIPPING – Items are normally shipped within 48 hours of order receipt. Normal method is USPS for books and FedEx when other items are part of your order. Additional charges required for delivery to Hawaii, or Alaska.
HOURS – Hours for ordering by telephone are from 10:00 AM until 3:00 PM US PST (GMT -9), Monday – Friday.
INTERNATIONAL ORDERS
PLACING ORDERS – Use our commercial phone number +1-316-686-9785, email- sales@celestaire.com, internet online catalog- https://www.celestaire.com, or the postal system, Please see the shipping chart.
CREDIT CARD PAYMENT – Visa, Master Card, American Express, Discover and JCB cards are welcomed and facilitate attachment of shipping charges. However, to prevent fraudulent use, delivery may only be made to the cardholder’s address of record unless additional verification is established.
DUTIES & TAXES – Most Countries levy duties and/or taxes such as VAT or GST on merchandise ordered from outside their borders. Couriers may collect a fee advancement charge of $25. Such fees are strictly the obligation of the recipient to pay, and they will be collected upon delivery of the merchandise.
SHIPPING – Please see shipping chart. We ship only by Express Courier or Express Mail, but our rates are very low.
GUARANTEE
In addition to the various manufacturer’s guarantees, Celestaire offers the following guarantee: If not completely satisfied with any product (except opened software), you may return it in its original condition within 30 days of its receipt, for a full refund of its purchase price.
PRICES
In general, our prices are lower than suggested retail. We feel you are entitled to this compensation in return for waiting a few days for delivery. In NO CASE are our products less than the manufacturers highest quality. Celestaire will normally match any price, that is published by another firm, for equivalent merchandise.
GOVERNMENT AGENCY
Celestaire is an authorized sales agent for:
U.S. Government Printing Office
National Ocean Service
Celestaire is an authorized defense supplier, is listed under section 6605 of the U.S. Military Purchasing Directory, and has been assigned the following coding: Cage Code # 0LD39 Duns#070903018